For most of the past year, we’ve used Sprint 3G wireless. We’ve not been entirely happy with it. It’s not much faster than dialup, for 3x more. We were told that the fact that cell phone service sucks at our house had no relationship to 3G. That’s not true. And we were limited to 5G of download, with overages charged at a fairly stiff rate. One month we went over by about 3 G, and instead of being charged 60% more, we were charged over 3x as much. Why did we get it? Because nobody would sell us DSL or cable Internet. It was that or satellite, which had some of the same problems. We had all kinds of companies who claimed that they serviced our area, but when you got to the address, it was, “No, we can’t do you.” When pressed, they would give some technical answer about distances from boxes, which begged the question: why not our street? We could see cable stakes on the side roads of our block. And as the township goes, this is a fairly urban little patch, with minimal frontage.
Well, I’ve been the one to do the harassment, but since Rusty is unemployed, a Farmville addict, and thus has time and motivation, she decided to contact more people in the neighborhood. And she got to Jeff Wells, 2 doors down, who said, “I have Internet”. “Duh, with who?” Suddenlink, our cable TV provider. So she called them, and asked about service, and got the same runaround. “Uh, but you’ve got a customer 150 feet away from us.” “Er, um, we’ll send a tech out tomorrow.”
Which is how we find ourselves with 6 mps unlimited Internet. It’s faster than work… tested at 6.43 mps this morning as opposed to 4.74 on the work machine (same kind of imac). I haven’t had the time to test it much…I did system updating last night and played with Internet radio this AM, both things I could never do before. And I had to go out and buy a wireless router so Rusty could play (the cable modem comes in at my desk), and we wanted fast, so it wasn’t cheap…even though Micro Center was having a sale. And I’ll probably have to pay through the nose to get out of my Sprint contract.
Here are the villians:
Sprint: for selling a lousy product
Verizon, and their successor Frontier, our local phone co., for not selling anything at all.
CenturyTel I can’t really diss, because they never pretended to sell to us. But they serve a guy a mile down our road, across the county line, so they could have served us.
And last but not least: SuddenLink. Yes, they just gave us this beautiful connection, which I am duly grateful for. But they wouldn’t until I had spent big money on a Sprint wireless modem. They haven’t given us any paperwork about our account…all we know is what it will cost us. No instructions, features, etc. I suppose that’s all online. But what kind of an industry is it where you have to beg and grovel to be their customer? We’ve been trying to get broadband for 4 years. Where were they?